Windows Cloud Drive FAQ / Restrictions

1
Overview
Storage Made Easy provides a Windows Suite of Applications for their Enterprise File Share and Sync Solution. The solution comprises a dedicated Cloud Explorer, a Microsoft Outlook add-in for file sharing, a Microsoft Office add-in and an OpenOffice/LibreOffice extension, a Cloud Sync application and also a native Cloud Drive.
2
Aim of this Read Me
The aim of this read me document is to highlight some caveats that needs to be understood/observed when working with the Cloud Drive.
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Antivirus Software
The Cloud Drive application should be excluded from Anti Virus scanning to avoid performance and functionality issues. In particular there are known issues in using the drive with Trend Micro Anti Virus scanning solution.
4
Firewall
The Cloud Drive and Apps in general need outbound access to ports 80 and 443 to work. Also note that some installed firewalls sandbox applications and you should ensure that the Cloud Drive and other Apps are not sandboxed.
5
Preview
The Cloud Drive has been optimized to disable preview for images and other file types that use this functionality. This is because the file needs to be downloaded to create the preview which of course would negate the whole purpose of using the drive. It is recommended to keep previews off.
6
Working with Files
In general you should be able to work with files as you would on a normal drive but please note that some applications may need certain "hooks" for us to work with them (with regards to edit and save) or may not be suitable to be shared for network drive access.

Work has been done for many file types but if you come across a file type where edit and save is problematic you could email support@storagemadeeasy.com and let us know.
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Working with large files
Remember that the drive is a remote view of data. If you work with a very large file the whole file has to be downloaded and then on save uploaded. The Cloud Sync tools are a much better way of working with such large files.
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Uploading / Copying files
It is not recommended to copy a large amount of files with the Cloud Drive. To upload a large amount of files it is recommended to use the dedicated Cloud Explorer or if the file sizes are large please consider the Cloud Migration Assistant.

Dragging and Dropping files between the local file system and the cloud drive will work and will even try to resume on failure but the drive is not optimized for such large file transfers.
9
Accessing Cloud Drive Settings
Cloud Drive Settings can be accessed from the taskbar’s tray (right-click -> Settings) and this can be useful to clear the cache and also clear any files that may be "stuck" and cannot be uploaded.
10
Working with Microsoft Office Documents
The drive should work perfectly well with office documents but be aware that a network blip, general office crashes, and latency sensitivity of office, can cause documents to be lost so always consider setting up the office auto-recovery office option when working with the drive.

An alternative is to use the Microsoft Office add-in provided, available as ‘Cloud Actions’ ribbon bar.

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