CloudEdit is a feature that allows end users to edit or files opened on the SME web interface directly on the desktop (Windows or Mac). This works independent of whatever the back-end storage is.
From the point of download, the Cloud Edit app:
Opens the downloaded file in the associated application.
Stores the downloaded file name in an internal list.
Checks every 3 seconds whether the downloaded file has been changed since it was last checked. If it has, it is automatically uploaded.
CloudEdit is enabled and available by default for free, personal and business SaaS Accounts. It is also included when deploying the SME Enterprise Edition.
For team users ensure that CloudEdit is enabled for the Organization. This can be done by logging in as the Org Admin, then go to Organization>Options>User Interface and tick the check box for CloudEdit.
Supported browsers are:
It may work in other browser but we only certify against the above.
If there is an issue with CloudEdit launching you should check the following:
Anti Virus could be blocking CloudEdit (and be aware with Anti Virus sometimes there are AV browser plugins that block).
Browser settings (are there browse security restrictions in place. Try and disable all plugins and retry to validate there are no plugins interfering )
SmartScreen check. Is windows 10 SmartScreen blocking use.
Firewall check. Is A firewall blocking outbound internet access.
Remove Cloudedit, reset browser, re-install and observe behaviour on re-install and subsequent access.
Check Cloudedit logs. The log is shown when clicking on the Cloud Edit tray icon (or tray icon menu -> Show Cloud Edit). The log is rotated after 10000 lines, i.e. the last 10000 lines are kept. It is shown in realtime, so one can view how CloudEdit works/reacts.